Returns Information

 
 

Can I return items I bought from you?

Changed your mind?

Absolutely. If you’re not happy with your order, simply return it to us within 14 days of having been received. Please get in touch to request return details and an RMA reference.

We do ask that you return products to us in original boxed condition, ready to be inspected and added back into our inventory. If you’ve already thrown away original packaging, we unfortunately won’t be able to offer refunds on these items.

You’ll need to return the product(s) to us at your expense. Once we’ve received your return, we’ll refund. We process refunds as quickly as possible, though it may take 1-2 days.

Something not working?

If you believe an item in your order is faulty, please contact us with details, as we’ll be able to advise if it’s actually a fault. Since each item is carefully tested before being added to our inventory, it’s very rare you’ll receive a faulty item.

If an item is found to be faulty, we’ll cover the cost of return shipping and you’ll be able to choose from a refund or replacement.

Do I have to pay to return items?

Yes, we ask that you cover the cost of returns for the unwanted item(s). You’re responsible for the goods being returned to us, so we kindly ask that you obtain proof of postage, or (preferably) use a tracked service. If your items are faulty, we’ll usually offer to pay the return postage.