Refund and Returns Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your order was delivered, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all accessories (if applicable).
To complete your return, we require your Order ID to be on the shipping label or enclosed inside.
There are certain situations where only partial refunds are possible:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, you’ll receive an email to notify you we’ve approved your return and refunded/authorised a replacement, or that we have rejected your return.
Please allow 5 working days for us to process your return.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This depends on your bank, but is usually within 2-3 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello[at]geekswag.co.uk.
Items returned to sender due to being incorrectly addressed
We offer a postcode/address finder at checkout to ensure accuracy. If Royal Mail return the item back to us due to it being incorrectly addressed or refused at delivery, we reserve the right to deduct the postage cost from your refund. This is due to our couriers still charging us the full cost, so to fully refund we’d be at a loss.
Grade B/’Special Deal’ items
Only regular, new items may be refunded. Items sold as Grade B or ‘Special Deal’ may not be returned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello[at]geekswag.co.uk requesting an exchange.
We provide a warranty on certain electrical items. If you’re eligible for warranty coverage, we’ll offer to repair or replace (at our discretion).
What’s covered by warranty?
- Loss of product functionality
What isn’t covered by warranty?
- Damage due to normal wear & tear
- Loss/theft of part or all of item
Although rare, deliveries may be delayed or lost by couriers.
In cases of delay, there will be no compensation payable, unless Special Delivery is used, in which case we can refund the cost of delivery paid.
For a package to be considered lost, we follow Royal Mail’s claim policy which states we need to allow 10 working days (Mon-Fri) since the item was due to be delivered. After this time, we can lodge a lost item claim with Royal Mail or the courier. It usually takes 1-2 weeks for investigation and decision.
We won’t be able to re-send or refund you until the claim is approved by the courier. This is to avoid instances of the item being located after a refund is issued.
To return your order, you should contact us to request a returns address and RMA reference.
You will be responsible for paying for your own shipping costs for returning your item, unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at hello[at]geekswag.co.uk for questions related to refunds and returns.